Privay Policy
Radiant Home Health & Elder Care (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, caregivers, website visitors, and leads generated through online platforms. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Phone number
Email address
Address or location
Age of patient
Medical requirements or service preferences
Emergency contact details
b. Medical Information (Only When Required)
Patient health condition
Medical history relevant to care
Prescriptions, reports, or treatment details
(Collected only for caregiving purposes and kept confidential.)
c. Device & Usage Information
IP address
Browser information
Cookies and tracking data
Pages visited
Form submissions
2. How We Use Your Information
We use your information to:
Provide home health and elder care services
Contact you regarding your inquiry or service request
Assign caregivers, nurses, attendants, or doctors
Set up ICU-at-home or medical equipment services
Improve service quality and customer experience
Send appointment reminders or service updates
Conduct internal audits, analytics, and compliance checks
Process payments and generate invoices (if applicable)
We never sell or rent your personal information to third parties.
3. Sharing of Information
We may share your information only with:
Certified nurses, caregivers, attendants, physiotherapists
Doctors and medical professionals associated with your care
Medical equipment vendors (for delivery/setup)
Emergency ambulance partners (if requested)
Government authorities (only if legally required)
All third-party partners follow strict confidentiality protocols.
4. Data Protection & Security
We implement reasonable administrative, technical, and physical safeguards to protect your data from:
Unauthorized access
Misuse or disclosure
Alteration or destruction
However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Update or correct your data
Withdraw consent
Request deletion of your data
Ask how your information is being used
You can submit such requests by contacting us.
6. Cookies & Tracking Technologies
Our website and landing pages may use cookies to:
Improve user experience
Track website performance
Measure ad effectiveness
Personalize content or ads
You may disable cookies through your browser settings.
7. Lead Forms & Online Advertising
When you submit a lead form through:
Google Ads
Facebook/Instagram Ads
Our website contact forms
You consent to Radiant Home Health & Elder Care contacting you via:
Phone calls
WhatsApp messages
SMS
Email
Solely for the purpose of service assistance.
8. Retention of Information
We retain personal and medical information only as long as necessary to:
Provide requested services
Comply with legal obligations
Resolve disputes
Maintain business records
After this period, data is securely deleted.
9. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, contact us:
Radiant Home Health & Elder Care
📞 Phone: 9051609018
📧 Email: radianthomecare25@gmail.com
📍 Address: 130, Netaji Subhash Chandra Bose Rd, Ranikuthi, Tilak Nagar, Regent Park, Kolkata, West Bengal 700040